FAQs

Udall FAQs Image

Q: Do you provide free shipping?
A: We are pleased to offer free shipping to anywhere in the United States and to United States territories in the Caribbean. For more information about our shipping policy, please visit www.udallcaribbean.com/terms

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Q: When can I expect to receive my order? 
A: Items are made to order and will be shipped four (4) weeks after you place your order. The posted shipping time frame is also listed on the individual product page. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization. For more information about our shipping policy, please visit www.udallcaribbean.com/terms

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Q: Do you have a return and exchange policy?
A: Yes! For details on our return and exchange policy, please visit www.udallcaribbean.com/terms

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Q: Is there a way to know how far down the chain will fall on me?
A: Depending on body type, the location of where the chain falls may vary. Please visit https://udallcaribbean.com/chain-length-reference/ for a reference guide. 

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Q: I’d like to order a different chain length. How do I go about doing this?
A: Please email us at order@udallcaribbean.com with the chain length you desire. We’ll do our best to accommodate your length request. Please note that if you are requesting a longer chain length, an additional cost may be incurred.

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Q: Do you carry your jewelry pieces in a brick-and-mortar store? 
A: No, not at this time. Purchases can be made online via our eboutique.